Frequently Asked Questions:
Reservations are done on a first come first serve basis. We recommend you book your rentals as soon as you know the date and items you would like to rent to ensure they are available for your soiree.
For deposits, we require a 40% non-refundable payment and we accept Cash, Cashapp, Venmo, Zelle, check or credit card(4% processing applies). Please contact us prior to making any payments to verify your items are still available.
The Thursday before your event, the remaining 60% is due and can be paid with cash, Cashapp, Venmo, Zelle or credit card(4% processing applies).
Setup is only included for tents, bounce houses, backdrops, soft play areas, balloon structures, and balloon garlands when placed on our rentals only. If you have not paid for setup, all other items will be dropped off and must be picked up in the same condition as it was dropped off and ready for immediate pickup. If rentals have not been broken down, a breakdown fee will be applied to your invoice.
Yes, please let us know if you would like the setup to be included so that we can properly invoice you. Please be sure space is ready for setup once our team arrives. We will not move any furniture that does not belong to Soiree Party Rental.
In the event of a cancellation, deposits will be applicable for future bookings, but will not be returned under any circumstances, this includes but is not limited to, cancellations due to hurricanes, inclement weather, sickness, etc.
We make our delivery schedule the Thursday before the event. If your event is at a house, we try to do all house deliveries on Friday between the hours of 9:00 am – 4:00 pm. We have an additional charge for after-hours deliveries. If your event is at a park, you will receive your items at least one hour before the soiree starts and we will pick up once your soiree ends. House pickups are usually done between Sunday-Monday. Dates and times will be discussed on the Thursday before the event unless your party is at a venue (park, ballroom, clubhouse etc).
Items will have to be paid in full even if it not used during your event.
You can lower quantities up to two weeks prior to your event, anytime after that rentals will have to be paid in full. You can add rentals to your event up till the day of delivery as long as they are available for rent.
We wash all dishes, glassware, and linens upon return. We do ask that you scrape or rinse the plates free of any food and empty the glasses. Dinnerware should be returned “dishwasher ready”. We ask that you do not wash any linens.
No, we do not. All of our items are priced individually.
We can arrange for an after-hours pick up for an additional fee. Please contact us for a quote.
We can arrange for time-specific deliveries and pickups. We do charge extra for this as we will be arranging our other deliveries around your event. Please contact us for a quote.
Most food stains will not incur extra charges. There will be an extra cleaning charge for any wax, excessive grease, ink and/or hard to remove stains. We will charge a replacement fee for any linen that has a burn and/or staple holes, mildew, permanent stains, and any missing linens. Please do not attempt to launder any linens on your own as this may cause any stains to become permanent.
The only rental item available for client pickup are the linens. Any other rental our team will have to deliver and pick up.
Yes, they can. Preferably under a shaded area. Client understands that balloons are meant for indoor venues and accept full responsibility for any damages incurred by natural elements(rain, wind, heat, etc)
No, once backdrops are installed they can’t be moved under any circumstances.
Didn't Get an Answer To Your Question?
Contact Us Today!
We want to make sure that your experience with Soiree Party Rental is as easy as 1-2-3. Let us know about any question you have about your party rental needs. After providing the information below, you will receive an email containing pricing information and answer to your questions.